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Contact

How Can We Help?


Whether you have a question about patio heaters, need help choosing the right pergola, or want to discuss your outdoor space, we are happy to assist.

Most messages answered within 24 business hours
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Email

support@luxesanctuaryspaces.com
Replies within 24 hours

Phone

(add business number here)
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long will it take to receive my order?

Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. Total delivery time is 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package along the way.

Do you offer free shipping on outdoor furniture?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx depending on destination and package size. Please see our Shipping Policy page for full details.

What is your return policy?

We want you to be completely satisfied with your purchase. If something does not meet your expectations, please contact us within 30 days of delivery to discuss return or exchange options. Items should be in their original condition and packaging.

Can I exchange an item for a different size or style?

Absolutely. If you need a different size pergola, a different patio furniture configuration, or want to swap styles, reach out to our team. We will walk you through the exchange process and help you find the right fit for your outdoor space.

How do I choose the right patio heater for my space?

The best patio heater depends on the size of your outdoor area and how you plan to use it. For covered patios and gazebos, a ceiling-mounted or wall-mounted option works well. For open decks, a freestanding tower heater provides broader coverage. Contact us and we can recommend the best option for your setup.

Are your pergolas and gazebos weather-resistant?

Our pergolas and gazebos are designed to withstand outdoor conditions including rain, wind, and sun exposure. Materials vary by product, so we recommend checking individual product descriptions for specific weather ratings and care instructions. If you have questions about a particular model, our team is happy to help.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Prompt Replies

Every message receives a thoughtful response within one business day, because your time matters to us.

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Your personal and payment information is protected with industry-standard encryption on every transaction.

Outdoor Expertise

Owned and operated by YOURSOLUTION LLC, our team specializes in helping you create the perfect patio and garden retreat.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every package.